• Customer Service Intern - Summer Hire

    Job Locations US-MA-West Springfield
    ID
    2018-1457
    # of Openings
    1
    Job Function
    Operations
  • Overview

    Neenah is actively searching for a Customer Service Intern to provide order support for Neenah’s West Springfield Customer Service team. Ideal candidates have the attitude, initiative and excellent interpersonal skills to support Neenah’s collaborative, high-achievement culture.
     
    Job duties would include:
    - Processing sample requests
    - Processing protolab requests
    - Entering orders
    - Answering phones and directing customer inquiries (eventually managing inquiries)
    - Filing/organization
    - Data entry – pricing, order instructions, etc.

    Responsibilities

    - Work safely, effectively, and efficiently to maintain a high level of professional and ethical standards in all business transactions.
    - Deliver prompt and professional solutions for customer order and technical inquiries via phone and email.
    - Process orders and product reservations accurately and timely via phone, email, and fax using the Oracle data management system.
    - Enter data into ERP system to support projects and customer needs.
    - Miscellaneous office duties including filing and organization.

    Qualifications

    - Excellent communication skills, verbal and written
    - Familiarity with Oracle ERP or other large system a distinct plus
    - Contribute in a team environment to meet our business objectives

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